CV of General Manager / Retail management, luxury boutique, Operation manager,Customer service Manager, , looking for a job of Management in Hospitality, Hr, wine and or travel industry / industries.enligne-gr.com
Cv de Retail management, luxury boutique, Operation manager,Customer service Manager,
General Manager: in charge of the Guest satisfaction, Customer service, people management (training, appraisals, recruitment, promotion, salary, wages, payroll), P&L, stock control, Health and Safety,
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Date of last connection: 2018-09-07
Miss Ma... R...
....HA90GB London
United Kingdom
Current situation:
Current industry: Hospitality, wine, customer servcie
Size of the company: 21-50 employees
Current position: General Manager
Number of years spent at this position: 1-2 years
Number of persons you managed: 11-20 persons
Annual salary: 40000.00 GBP
Total working experience: 11 to 15 years
Availability: 3-months noticeJob sought:
Positions: Retail management, luxury boutique, Operation manager,Customer service Manager,, Wine tasting room manager, Tour Manager, travel agency manager,, Quality manager, Hotel/ restaurant auditor, Hotel/restaurant assessor, Training manager
Industry: Hospitality, Luxury Boutique, Luxury corporate, Travel, Tourism, Wine and food industry
Desired type of contract: open-ended contract, fixed term contract, Fixed-term / casual work, Temporary work, Agent's contract
Desired working time: Full-time, Part-time, Seasonal work, Available on Week-ends
Minimum annual salary desired: 35000.00 / 40000.00 GBP
Education:
Highest educational level completed: number of years studied and completed with a diploma after highschool : +3
Last diploma : Licence Professionelle, sustainable project management in Tourism and Hospitality
Current educational level : +3
Other training courses :
Divers :
Geographical mobility:
Country : South Africa, Antigua and Barbuda, Aruba, Australia, Bahamas, Barbados, Belgium, Bermuda, British Indian Ocean Terr..., British Virgin Islands, Canada, Cape Verde, Cayman Islands, Cocos Islands, Cuba, El Salvador, United States, Faroe Islands, Fiji, French Polynesia, French Southern Territori..., Gibraltar, Grenada, Greece, Hong Kong, Luxembourg, Mauritius, Mexico, Monaco, New Caledonia, Puerto Rico, Saint Lucia, United Kingdom
Known Tools / Software/ Methods Micros, Opera, Merlin, Triton, Fourth Hospitality, Ikentoo, Salesforce
HGV, LGV, special vehicles licences WSET level 3 Food hygiene level 2 Smartserve
Languages
French : Native
English : Fluent
Spanish : Basic
Portuguese : Basic
Resume:
Miss Ma... R...
....HA90GB London
United Kingdom
General Manager/ opening General Manager/ Retail
- In charge of the entire opening
- Retail management
- 15 Members of staff BOH and FOH
- Financial: P&L, Staff cost, Budget and Forecast, GP
- Procedures, standards and training
- Stocks and equipment management
- Suppliers
- Marketing
- HR: contract, recruitment, appraisals
- Health and Safety
May 2015 – January 2017 Corinthia Ho**** London. UK
Assistant Lounge Manager (3 Lounges) + Harrods shop
- Including 6 month of Interim Manager of the Three Lounges and the retail area in collaboration with Harrods.
- 17 Members of staff
- Retail Management
- Main floor Lobby Lounge with an average of 120 covers am/ 90 covers pm.
- Outdoor Cigar Lounge with an average of 110 covers pm.
- Spa Lounge (first floor) with an average of 20 covers a day.
- Payroll, P&L analysis and management, stock control, Cocktails recipes and menu creation
- Wine training, product knowledge and standards
November 2014 – March 2015 Catering and Events Maître d’Hôbr/>
- SIHH (Geneva watches and Jewellery show)
- Geneva International Motor Show
- Baselworld (Basel watches and Jewellery show)
May 2014 – September 2014 Intercontinental Hotel***** Geneva. Switzerland
Poolside Manager ( Restaurant, bar and Pool manager)
*December 2013 & January 2014 Intercontinental Hotel*****Davos. Switzerland
- Opening task force
- Task force for the World Economic Forum
September 2012– April 2014 Intercontinental Hotel***** Geneva. Switzerland
Poolside assistant Manager
Restaurant Assistant Manager
Bar supervisor
August 2011– August 2012 Intercontinental Hotel***** Geneva. Switzerland
Head waitress
March 2010 - April 2011 « Terroni » Restaurant. Toronto. Canada
Senior head waitress
January 2010 - March 2010 Bilingual Call Centre. Toronto. Canada
French customer service, sale advisor
May – August 2009 Hôtel « PAROS AGNANTI **** »Paros Island. Greece
Head waitress / Waitress
Maître d’hôtel Trainee
June – August 2008 « CAP 21 - LES MURENES »Beach Restaurant
Ramatuelle. France
Waitress
May – August 2007 Training Period « LE BAILLI DE SUFFREN**** »Hotel. Rayol Canadel. France
- Runner, busser , Waitress
- Receptionist
- Chambermaid, Housekeeper assistant
July – August 2005 Training period to « Le Palm » Restaurant
Saint-Tropez. France
- Cook
EDUCATION
Year 2008-2009 Graduate degree in Hospitality, catering and tourism/ travel industry. Sustainable tourism project management (Bachelor degree equivalent)
Université du Sud – Toulon Var. LA GARDE.FRANCE
Years 2006-2008 Technical under graduate diploma in Hospitality industry, Management and hotel marketing
Lycée des métiers de l’Hôtellerie et du Tourisme.
TOULON.FRANCE
Years 2003-2006 High school diploma in Hospitality and Restaurant industry.
Lycée des métiers de l’Hôtellerie et du Tourisme
TOULON.FRANCE
ADDITIONAL INFORMATION
Languages: Fluent French, Fluent English, Intermediate in Spanish
Computing skills: Microsoft Office, Ikentoo and Micros system, Hotel and accounting software (Fidelio, Visual Generation, Sphinx, Fourth Hospitality, Merlin and Opera).
WSET Level 2 certified and WSET Level 3 (waiting for result)
Smartserve Canadian certificate
Health and Safety and food hygiene level 2
Cigar service level 2 (intermediate)
Cover letter
Miss Ma... R...
....HA90GB London
United Kingdom
General Manager: in charge of the Guest satisfaction, Customer service, people management (training, appraisals, recruitment, promotion, salary, wages, payroll), P&L, stock control, Health and Safety,
Passionate by the hospitality and travel industry, I always enjoyed working in a luxurious environment with very high Guest demands.For me, a 5 star service means going above and beyond Guests expectations and being able to anticipate every single needs.
Today I’m looking for a new role where Guests could have an amazing experience thanks to my excitement for this industry, my support, skills and passion.
With my experience in luxury hotels and F&B I have a sales experience, I am organised and work with methods, I can anticipate guests needs, work under pressure with short deadline, lead and train a team and reach financial target by upselling.
I am more than motivated to give my best to a people management position and also strongly motivated to prove you that I have the skills required for many different customer service role.
A hard worker, quick learner, committed, smiling and positive person as I am would be an asset for a welcoming company.
I really hope to catch your attention.
Kind Regards,
Marie-Aude
Miss Ma... R
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